Privacy Policy

Privacy Policy

In this notice, ‘we’ and ‘us’ refers to Sokari London, and ‘Site’ refers to sokarilondon.co.uk.

Introduction and Terms

We are committed to protecting and respecting your personal data and privacy. This privacy policy explains the types of personal data we may collect when you interact with us, how we store and protect that data, and your rights regarding your information.

Whenever we process such information, we will do so in line with all applicable laws concerning the protection of personal data, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By visiting our Site, you are agreeing to the practices described in this notice.

We may amend this privacy notice at any time by posting the updated version on our Site. We will notify you of any material changes via email or other communication methods.

Who We Are and How to Contact Us

This notice, along with our terms and conditions, sets out the basis on which any personal data we collect from you will be processed by us.

For the purpose of the UK GDPR, Sokari London is the data controller, registered with the Information Commissioner’s Office (ICO) under registration number [REGISTRATION NUMBER].

If you have any questions or concerns, you can contact us at:
 Email: info@sokarilondon.co.uk

What Personal Data We Collect

Personal data refers to information that can identify you directly or indirectly. We may collect the following categories of data:

  1. Information You Provide:
    • Name, delivery/billing address, date of birth, email address, phone number.
    • Financial and payment details (e.g., credit card information).
    • Information provided during correspondence or interactions with us, such as placing orders, entering competitions, or reporting issues.
  2. Information We Collect Automatically:
    • Device ID, unique identifier, and type of device.
    • Location data (with your consent) from mobile devices.
    • Computer and connection information (e.g., IP address, browser type, referral URL, browsing history).
  3. Cookies and Tracking Technologies:
    • We use cookies and similar technologies to improve our services. For more details, please see our [Cookie Policy].

How We Use Your Data

We process your personal data based on the following legal bases:

  1. To Fulfill a Contract:
    • Providing products or services you request.
    • Processing and delivering your orders.
  2. With Your Consent:
    • Sending you marketing communications.
    • Sharing your data with third parties for marketing purposes.
  3. For Our Legitimate Interests:
    • Improving our website and services.
    • Personalizing your experience.
    • Preventing fraud and ensuring security.
  4. To Comply with Legal Obligations:
    • Retaining records as required by law.

Sharing Your Data

We may share your data with trusted third parties, such as:

  • IT system providers.
  • Couriers and warehousing partners.
  • Marketing service providers (with your consent).
  • Social media platforms (e.g., Facebook, Google) to deliver targeted advertising, using hashed email addresses.

If your data is transferred outside the UK or EEA, we will ensure it is protected by:

  • Countries recognized as providing an adequate level of protection.
  • Standard contractual clauses approved by regulators.

How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Rights

Under the UK GDPR, you have the following rights:

  1. Right to Be Informed: Transparent communication about how we use your data.
  2. Right of Access: Request a copy of the data we hold about you.
  3. Right to Rectification: Correct inaccurate or incomplete data.
  4. Right to Erasure: Request deletion of your data where legally applicable.
  5. Right to Restrict Processing: Limit how your data is processed.
  6. Right to Data Portability: Receive your data in a reusable format.
  7. Right to Object: Stop processing for direct marketing or legitimate interests.
  8. Rights Regarding Automated Decision-Making: Challenge decisions made solely by automated means.

To exercise these rights, please contact us at info@sokarilondon.co.uk.


Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and deliver personalized content. You can manage your preferences via our Cookie Policy or browser settings.

Complaints

If you are not satisfied with how we process your data, you can contact us directly. If we cannot resolve your concerns, you have the right to file a complaint with the Information Commissioner’s Office (ICO):
 Website: ico.org.uk
 Phone: 0303 123 1113